If you’re looking for a pocket friendly alternative to some of the more costly offers on the market, Plusnet Broadband might be the best option for you. The network offers essential broadband plans as well as super-fast fibre deals.
Their customer service is also pretty good, especially compared to most other UK networks. When we attempted to contact them through their live chat, we were able to get in touch with a human being quickly & they were professional, providing excellent support and answering all our questions. We wanted to test their “award-winning” customer service claim and our first impression was good.
Speedwise, Plusnet offers three types of broadband contracts. The Unlimited Broadband deal gets you about 10Mbps average download speed, meanwhile, Unlimited Fibre offers around 36Mbps on average. The fastest Plusnet Broadband plan (Unlimited Fibre Extra) offers 66Mbps on average and it’s our recommendation if you’re looking to replace a home cable broadband service.
- Competitive prices, in most cases no up-front costs.
- Great customer support.
- Exclusive BT Sport deals.
- Broadband router included.
- Not the fastest download speeds.
- Non-fibre deals come with a basic router.
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Is Plusnet Broadband Good?
Plusnet was acquired by BT Group back in 2007, however, the network provider continues to operate as a separate business offering SIM only tariffs and broadband deals. Their prices are significantly lower than the parent company, but their offers also lack the extra benefits BT customers get.
When it comes to data speeds, Plusnet stands out as a decent choice, but even their fastest average download speeds are far behind the likes of Sky Mobile Ultrafast Broadband or Three 5G Home Broadband. In fact, their average download speeds are slower than all the other providers sharing the BT network.
The same also applies to their upload speeds, especially for their cheapest plan. The Unlimited Broadband (cheapest option) comes with 10Mbps download speeds and just 1Mbps average upload speeds. While 10Mbps is okay for a single device, 1Mbps upload is barely enough for most basic activities.
It looks like Plusnet is trying to push customers up to purchase one of their fibre broadband deals. If you want to stream your content live on Twitch or YouTube this won’t be enough, but their fibre offers are more than fast enough, even for online gaming coupled with live streaming from your PC.
Is Plusnet’s Customer Service Good?
Our experiences with their customer support was pretty good, but we only tried to reach them twice and experiences can differ greatly depending on various factors. However, Plusnet’s customer support is available 7 days a week and is renowned for its accessibility.
Plusnet’s live support has won multiple awards and their service is completely UK based. You’ve probably had internet problems in the past and you can’t put enough value on helpful and capable customer service. On top of great service, existing Plusnet Broadband customers get discounts on Plusnet Mobile deals.
Combine their decent internet speeds with low pricing and award winning customer service, Plusnet starts to become a great option.
Plusnet Broadband Plans & Pricing
The network offers three different broadband plans in the UK. These are Unlimited Broadband, Unlimited Fibre and Unlimited Fibre Extra. All three options are available as 12-month and 18-month contracts. You can also add a call plan to these deals, but then your only option is a 12-month deal.
Plusnet provides two types of call plans at the moment. If you get the “Evening and Weekend UK and Mobile Calls” option, you can make free calls between 7pm and 7am on weekdays and anytime on weekends. “The Unlimited UK and Mobile Calls” option lets you make free calls whenever you want. Adding calls onto your plan will incur an additional cost.
Line rental is also included in all Plusnet Broadband plans, so that’s one less thing to worry about. Plusnet needs a landline to bring the internet to your home since it’s not a mobile broadband deal. While line rental is included, unfortunately, the activation fee isn’t. You will have to pay an activation fee of £5 for Ultimate Broadband, and £10 for Fibre Broadband deals.
Their offers also include a free, easy set-up broadband router, however, we really don’t like the ADSL router (Plusnet Hub Zero) that comes with Unlimited Broadband. It’s a low-quality basic router and if you have a better alternative at home we strongly suggest using it.
Keep your eye open for discounts. Plusnet regularly offers discounted broadband deals some of which include no activation fee. Some Plusnet discounts can save you up to 30%.
This is Plusnet’s cheapest broadband plan. It’s okay for everyday internet use on a single device. When connecting multiple devices to your network you may experience issues and little hiccups with 10Mbps download speeds. 1Mbps upload speeds are also less than ideal, but you should be fine as long as you’re sticking to light activities on the web such as checking your emails, browsing the web or online shopping.
This is an ADSL offer and Plusnet will provide you an ADSL router for free. It’s called Hub Zero (Plusnet 2704n). The device has ethernet ports as well so you can connect your PC and other compatible gadgets directly to your router for a faster and more reliable service.
This is a very basic deal, aimed at casual internet users. Make sure you understand what you’re getting if you pick this deal.
We like this deal a lot, because it offers decent data speeds for a great price and couples it with a good router for home use. Plus, it’s a fibre broadband deal, meaning you’ll be getting a more stable connection.
Plusnet’s Unlimited Fibre deal delivers 36Mbps download speeds, and 9.5Mbps upload speeds on average. However, you may get faster or slower download and upload speeds, depending on multiple factors. If your speeds are a lot lower than the advertised number, make sure to contact Plusnet and they’ll do their best to help you out.
36Mbps download speeds are more than enough to stream 4K videos on Netflix, YouTube, Disney + etc. while multitasking across multiple devices. You can easily stream your content live on platforms such as Twitch, YouTube and Facebook without experiencing any issues.
If your household has more than three heavy data users, we’d recommend skipping this deal and checking out Plusnet’s Unlimited Fibre Extra offer.
Unlimited Fibre Extra
If you want the best fibre broadband deal you can get from Plusnet, this is it. On average you get about 66Mbps download speeds coupled with 19Mbps upload speeds. This service is perfect for a full household, who’re all active on multiple devices simultaneously. Multiple people can stream full HD or even 4K videos at the same time, play video games online, stream live content and so on.
Both fibre broadband deals come with the Plusnet Hub One router, which provides four Ethernet ports so you can connect your devices directly to your router and two wireless antennas for 2.4Ghz & 5Ghz Wi-Fi connections. Make sure you connect your Plusnet Hub One router to the master telephone socket and avoid putting your router somewhere where air can’t get to it. It may overheat and shut itself down.
Plusnet warns that you may experience faster or slower data speeds than advertised for the first week or so, and says that this is to run some system tests to get you the ideal service. If you experience unstable data speeds or connection after the first 10 days, they advise you to contact them.
Half Cooked’s Overall Breakdown
If you’re not after the fastest download speeds coupled with extra benefits and perks, Plusnet’s broadband deals will be suitable for you. They may not have a great range of plans to choose from, but they pretty much cover all the basics. We definitely rate them highly, especially given how their prices are wallet-friendly.
Arguably, their ADSL deal isn’t worth it. Especially when the fibre broadband deal is only marginally more expensive & offers speeds that are at least three times faster. However, Plusnet’s fibre broadband offers are well priced and they’re fast enough to compete with some of the more costly alternatives.
The network’s customer service is based in the UK and they’re available to provide support 7 days a week. Both live chat and call service leads to an actual communication with a human operator, who is able to provide answers to your queries.
You may not get the fastest download speeds, mobile broadband options, free public Wi-Fi, but Plusnet definitely gets the basics right and makes it affordable. Plus, you still get to benefit from exclusive BT Sport deals after you’ve signed up.
Plusnet Broadband Frequently Asked Questions
Is Plusnet powered by EE or BT?
Plusnet’s mobile services are powered by EE who are owned by BT. Plusnet belongs to BT as well, however, they’re operating as a separate entity.
Do I have to rent a line to get Plusnet Broadband?
Yes, you have to. There’s no other way around it. Thankfully, it’s always included in the deal so you don’t have to worry about it.
Will I get discounts if I also join Plusnet Mobile?
Well, yes and no. Plusnet sometimes offers unique offers and discounts to their existing broadband customers, but that’s all.
Do I have to buy my own router if I sign up for Plusnet Broadband?
No, all of Plusnet’s broadband deals come with a router at no additional cost. However, their ADSL router is not the best and you may experience regular problems with it. We’ve seen a considerable amount of complaints about their Hub Zero router on the web recently.
Is Plusnet’s customer service really good? Is it really based in the UK?
Yes, it’s pretty good and it’s based in the UK. We tested the service ourselves too.
Do I have to pay an activation fee?
Yes, Plusnet asks for an activation fee, but the network sometimes offers zero up-front cost deals. If you catch one, you won’t have to pay an activation fee and you might even grab a discounted offer too.